Recently, the company has officially implemented Everyone is complaining. Mechanism It has established a regular channel for all employees to voice their feedback and share their concerns. This initiative is both a thoughtful effort to listen to frontline perspectives and understand the challenges faced by staff, as well as a pragmatic step to strengthen team management and foster an atmosphere of integrity and professionalism. Moreover, it serves as a vital safeguard for ensuring the company’s steady and sustainable development and for advancing on the path of high‑quality growth.

In our work, no detail is insignificant, and the well-being of every employee matters to the whole organization. The foundation of an enterprise lies in its people, and its momentum for growth also comes from them. In the past, when employees encountered confusion, difficulties, or frustrations at their posts—or had ideas and suggestions about processes, management, or services—there often lacked a convenient and open channel for voicing these concerns. Today, the “complaint QR code” has built a bridge for communication, ensuring that every employee’s voice is heard and valued. Only by taking employees’ needs to heart and addressing their challenges with concrete actions can we forge a powerful synergy, uniting all levels of the organization and moving forward together.

Oversight is everywhere; only then can power be exercised steadily. Establishing channels for feedback and suggestions essentially places all aspects of our work under the scrutiny of every employee, ensuring that managerial authority is firmly anchored within the framework of established systems. Employees are the most grounded and effective watchdogs—every piece of feedback and every suggestion serves as a mirror, reflecting the effectiveness of our work and revealing areas where management falls short. At the same time, all managerial cadres must keep in mind that “to forge iron, one must first be strong oneself,” proactively welcoming oversight, squarely confronting shortcomings, and resolutely rejecting such unhealthy tendencies as bureaucratic inertia, favoritism, and inaction. We must face dissenting views without evasion and address problems without shirking responsibility, fulfilling our duties with a pragmatic and accountable approach, leaving no room for complacency, laxity, or disengagement within the company.

Smooth communication channels require adherence to established rules, and only through constructive, mutually beneficial dialogue can we ensure lasting progress. We welcome everyone to share their thoughts and suggestions openly, while also encouraging all employees to express themselves rationally and base their input on facts. When raising concerns, please ground your feedback in objective realities; when offering recommendations, focus on enhancing our work. Avoid exaggeration, fabrication, or personal grievances, and always keep the company’s development and a better working environment as your guiding priorities. By doing so, this communication channel will truly become a fast track for identifying gaps, addressing shortcomings, and driving continuous improvement. At the same time, the company hereby sets clear boundaries and strictly prohibits any form of retaliation, fully safeguarding employees’ confidence to speak up and tell the truth, so that everyone can set aside their concerns and voice their opinions freely.

When the wind is clear, the air is upright; when the air is upright, hearts are united; and when hearts are united, success follows. This small QR code embodies our company’s original aspiration: to listen to the voices of the people, govern with strict discipline, and care for our employees. We hope all colleagues will cherish this communication platform, offer constructive suggestions, and speak rationally. All cadres should engage in self-reflection, correct their mistakes upon hearing them, and fulfill their duties with a sense of responsibility. Let an atmosphere of integrity, harmony, and upward momentum permeate every corner of Xinkai, so that every employee can work with peace of mind and grow happily.